1. Order Confirmation & Tracking

• Order Confirmation: Once your ADU order is placed, you will receive a confirmation email with an estimated production and shipping timeline.

• Shipment Notification: When your ADU leaves our facility, our logistics team will contact you directly to provide a specific tracking reference and coordinate the delivery window.

• Delivery Coordination: Unlike standard parcels, ADU delivery requires a scheduled appointment. Our logistics partner will call you 24–48 hours in advance to confirm the delivery time.

2. Shipping Services & Methods

• Logistics Partners: We utilize specialized freight and heavy-lift carriers experienced in transporting oversized prefabricated structures.

• Shipping Method: All ADUs are shipped via specialized flatbed trailers or low-boy trailers.

• LTL vs. Dedicated Freight: While accessories may ship via standard carriers (UPS/FedEx), the ADU unit itself is shipped via Dedicated Freight to ensure structural integrity and safety.

3. Shipping Exceptions & Fees

• Oversized Product Fee: Due to the substantial packaging and specialized equipment required for ADUs, we do not offer flat-rate free shipping for these units. Shipping rates are calculated based on the distance from our manufacturing facility to your site and the complexity of the route.

• Taxes & Permits: Shipping quotes include transit insurance but do not include local site permits or pilot car fees if required by specific state/local regulations.

4. Delivery Site Requirements (Crucial)

• Site Accessibility: It is the customer's responsibility to ensure the delivery site is accessible to a 53-foot trailer. If the site is inaccessible, additional "last-mile" shuttle fees may apply.

• Unloading: Unless "White Glove Crane Service" is purchased, the customer is responsible for arranging a crane or forklift to unload the ADU from the trailer.

5. Damage & Inspection Policy

• Immediate Inspection: We recommend inspecting the exterior of the ADU immediately upon arrival.

• Reporting Damages: Any visible transit damage must be noted on the Bill of Lading (BOL) before the driver leaves. Please report any issues to our Customer Service team within 48 hours with photo evidence. Failure to report within this window may void shipping insurance claims.