Warranty Policy

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Coverage: We provide a 7-year limited warranty on the main structural frame of the ADU, including the wall studs, roof trusses, and floor joists.
Protection: This covers significant defects in materials and workmanship that result in structural failure or compromise the safety of the unit under normal use.
Exclusion: Natural wood characteristics (such as minor checking, surface cracks, or slight color fading) are not considered structural defects.

Windows & Doors: A 2-year warranty covers hardware failure and glass seal integrity.
Roofing Materials: A 2-year warranty against leaks caused by material defects (excludes storm damage).
Interior Finishes: A 1-year limited warranty covers flooring, interior wall panels, and built-in cabinetry against manufacturing defects.

Environmental Damage: Damage caused by flooding, earthquakes, extreme storms, or "Acts of God."
Improper Foundation: Structural issues arising from an unlevel or inadequate foundation provided by the customer.
Termites & Pests: Damage caused by insect infestation or rodent damage post-delivery.
Negligent Maintenance: Failure to re-seal or paint the exterior wood as recommended in the maintenance manual.
Modifications: Any unauthorized structural alterations or third-party electrical/plumbing work.

To maintain warranty validity, the customer must ensure the ADU is placed on a level, well-drained site.
Regular inspection and maintenance (e.g., checking roof gutters, ensuring no standing water around the base) are required.

Notification: Claims must be submitted in writing to our support team within 15 days of discovering the defect.
Evidence: Please provide the original order number, a detailed description of the issue, and high-resolution photos/videos.
Remedy: We reserve the right to either provide replacement parts, repair the defect on-site, or offer a professional consultation to resolve the issue.

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